Through this page, we provide the necessary information regarding:

• reporting illegal content;
• abuse handling procedures;
• official contact points;
• security and compliance policies.

Official Contacts

Contact for Authorities

The contact point designated by LANSOFT DATA SRL for Member State authorities, the European Commission, and the European Board for Digital Services, pursuant to Article 11 and Article 61 of the Digital Services Act (DSA), can be reached at the following email address:

legal@lansoft.ro

Abuse Reporting

In accordance with Article 12 of the DSA, we have designated a single point of contact for communication with recipients of our services.

abuse@lansoft.ro

Technical Incidents / NOC

noc@lansoft.ro

Availability

24/7 availability for critical security incidents and abuse reports.

Abuse Reporting and Illegal Content

We accept reports regarding:

• phishing;
• malware;
• spam;
• online fraud;
• cyberattacks;
• distribution of malicious software;
• copyright infringements;
• illegal content;
• compromise attempts;
• activities that violate applicable laws.

To ensure efficient processing of a report, it should include:

• the affected URL, IP address, or domain;
• a description of the incident;
• relevant evidence;
• contact details.

Notice & Takedown Policy

LANSOFT DATA SRL prioritizes the review of notifications concerning illegal or abusive activities conducted through the infrastructure it operates.

Depending on the severity of the situation, the following measures may be applied:

• temporary suspension of services;
• access restrictions;
• traffic blocking;
• content deactivation;
• service termination;
• notification of competent authorities.

Repeated Violations Policy

Customers who repeatedly generate security incidents, phishing, spam, or other illegal activities may have their services suspended or permanently terminated.

Cooperation with Authorities

LANSOFT DATA SRL cooperates, in accordance with the law, with:

• ANCOM;
• judicial authorities;
• law enforcement agencies;
• CERT teams and cybersecurity organizations.

Data and information may only be provided in compliance with applicable legislation.

Log Retention Policy

For infrastructure security and fraud prevention purposes, certain technical and security logs may be retained in accordance with internal policies and applicable legislation.

Transparency Report

LANSOFT DATA may periodically publish statistics regarding:

• abuse notifications;
• service suspensions;
• security incidents;
• official requests received from authorities.

Security and Compliance

We implement technical and organizational measures for:

• infrastructure protection;
• prevention of unauthorized access;
• incident monitoring and response;
• backup and business continuity;
• network and service security.

Company Information

LANSOFT DATA SRL
Tunari, Ilfov, Romania

Email: contact@lansoft.ro
Website: Lansoft.ro